1. GENERAL POLICY DETAILS
1.1 Orders purchased by 2pm will be prioritised to be picked, packed and shipped that day using StarTrack.
1.2 Orders over $500 in the metropolitan area will receive free cartage using a carrier that will deliver between 1 - 3 days. Orders under $500 will incur a $20 flat rate for metropolitan deliveries (25km from Melbourne, Sydney, Gold Coast, Brisbane, Perth and Adelaide). Orders that require same day delivery will incur a $50 flat rate charge for metropolitan deliveries. Please refer to section 2. for Ecommerce deliveries during the limited time offer period.
1.3 CDK Stone will try to deliver your order the next day if the order doesn’t contain Dangerous Good. Orders containing Dangerous Goods may take up to 3 days minimum.
1.4 Small items weighing less than 3kg will be shipped using satchels (priority freight).
1.5 All regional orders can be quoted prior to dispatch.
2. Promotional Offer for Ecommerce – limited time only offer
2.1 As part of limited time promotional offer, all online orders through the CDK Stone Ecommerce website will have free shipping except for the Manual Handling Equipment, Machinery and Heavy Tool categories, CDK Stone will review the order and will provide a quote on the cost for cartage.
3. EXCLUSIONS
3.1 We can’t send products to your customers or dropship on your behalf.
3.2 Same day and VIP deliveries will need pre-approval from CDK Stone as it will possibly incur additional costs. Please contact CDK Stone prior to ordering.
3.3 If you are verified CDK Stone reseller your agreed shipping rates will still apply.