Your Questions
Answered.

Please contact CDK Stone or your local sales rep to create a new trade account if you move or change companies.

Your discount is built into the displayed price you see in the online store per each product. If you have any pricing queries, please contact your CDK Stone Sales Rep.

Please contact your CDK Stone Sales Rep and they will be able to assist.

Yes, CDK Stone’s T&E Sales Team want to continue to work with you to support your business. The online store is just to assist customers in a more efficient manner.

Please contact your sales rep or if you don’t have CDK Stone sales rep please ring the CDK Stone team at 1300 522 108

Please refer to our Returns Policy on our Returns page.

Yes, please contact your Sale Rep or call the CDK Stone at to cancel your order on 1300 522 108. Please follow the prompts to the Tools and Equipment Division or ask for the Tools and Equipment Division

Please contact your CDK Stone Sales Rep to assist in purchasing your product, we may be out of stock or has not shown up against your account to purchase.

Please contact your sales rep or email [email protected] and we will give an indication once we speak to the product procurement team.

TBA You will also receive a tracking ordering in your [confirmation] email with the order. (include image of email with tracking number highlighted)

CDK Stone is now Eway approved, so we can accept all major credit cards. Eway has been integrated to the online store.

Currently at this time we do not offer click and collect, keep an eye out as this service will be coming in the future!

Yes there is for the online credit card purchases to cover the credit card fees.

Invoice Pay can be accessed from the top menu bar under "Invoice Portal"

As limited time offer we are offering free postage on online store order, this excludes handling equipment and high weight products.

This offer is currently still available to 30/09/2022

Please refer to the shipping page for further details by click here.

When this offer ends, delivery will be calculated by the weight of items purchased and location of delivery. A member of the CDK Stone team may contact you to discuss shipping costs.

Update your account details under the “my account” tab. Found here:

If you product isn’t in stock most likely this will go to back order / pre order but you will be advised in checkout if any products are classed as backorder.

Please select “forgot password” from the log in page and follow the prompts, you will be sent an email to update your password.

Please send through screenshots and short description of the issue or error to [email protected]